技术支持 Support
这是 拾光 的官方技术支持页面。相册权限、删除失败、滑动卡顿等问题先看 FAQ，不行再联系支持。 This is the official support page for Glimpse. Check the FAQ for photo permissions, deletion issues, or performance concerns, then contact us if needed.
联系支持 Contact
邮箱：support@superminigame.com Email: support@superminigame.com
数据删除 Delete Data
照片保存在系统相册；App 不会上传或额外备份。你可以在“最后确认”里删除，或在系统相册删除。卸载 App 只会清除本地设置与标记，不会删除系统照片。
Photos stay in the system library; the app does not upload or back them up. You can delete them in the final confirmation step or in the system Photos app. Uninstalling removes local settings/marks only, not your photos.
常见问题（FAQ） FAQ
- 看不到照片或数量很少：iOS 如果选择了“有限照片”，请到系统设置改为“所有照片”；Android 请授予照片/媒体权限。 Missing photos or too few: on iOS, switch from “Limited Photos” to “All Photos” in system settings; on Android, grant photo/media permissions.
- 删除失败或提示没有权限：确认相册权限为可读写；必要时在系统设置里重新授权。删除仅在“最后确认”执行。 Delete failed / permission denied: ensure photo access is read & write, and re-grant in system settings if needed. Deletion only happens after final confirmation.
- 滑动卡顿/图片空白：等待预加载完成，关闭后台重负载应用；Expo Go 性能有限，建议用开发/预览包验证。 Lag or blank images: wait for preloading, close heavy apps in the background; Expo Go is slower, use a dev/preview build for validation.
- 收藏/保留后找不到照片：收藏可在收藏夹查看；“拾起”的照片会在冷却期内隐藏，必要时在设置里重置标记。 Can’t find kept/favorited photos: favorites are in the Favorites screen; kept photos are hidden during the cooldown period and can be reset in Settings.
- 相似识别不准：相似识别默认关闭，可在设置中开启/关闭；严格模式可能漏检但误判更少。 Similarity detection feels off: it is off by default; you can toggle it in Settings. Strict mode may miss some matches but reduces false positives.
- 音效/触觉无效：检查 App 设置开关以及系统静音/触觉设置。 No sound or haptics: check the in-app toggles and your system sound/haptics settings.
关于隐私 About Privacy
拾光不需要注册账号，所有处理都在本机完成。详细条款见 《隐私政策》。
Glimpse does not require an account, and all processing stays on-device. See the Privacy Policy for details.